Refund Policy

At MapleSimNation, we want you to have the best possible experience with our services. We offer refunds under the following conditions:

Eligibility for Refunds:

  • Unused e-SIM: If your e-SIM has not been activated or used, and you decide to request a refund, we will be happy to issue a full refund.

  • Refund Process: To initiate a refund, please contact our customer support team at info@MapleSimNation.com with your purchase details. We will process the refund promptly once the request has been verified.

Non-Eligibility for Refunds:

  • Device Compatibility: If your phone is not compatible with e-SIM technology, we do not offer a refund. It is the buyer's responsibility to verify that their device supports e-SIM before purchasing. We recommend checking your device's specifications or contacting your phone manufacturer to confirm e-SIM compatibility before making a purchase.

Important Notes:

  • Refunds will not be processed if the e-SIM has been activated or used in any way.

  • Refunds are only available within 14 days from the date of purchase.

We encourage all customers to review their device's compatibility with e-SIM technology prior to purchase. If you're unsure about compatibility, feel free to contact us, and we’d be happy to help guide you.

If you have any questions or concerns about our refund policy, please don’t hesitate to contact us at info@MapleSimNation.com.